Our policies

Privacy Policy

This policy explains what personal information The Spicy Rasoi, a proprietorship of Yadvendra Pratap Singh ("we", "us"), collects when you use our website, why we collect it, and what we do with it.

1. What we collect

We collect information only when you place an order. We do not ask you to create an account and we do not collect your email address.

• Delivery orders: your name, phone number, delivery address, and the items you order. If you choose it, the map location (pin) you confirm for delivery.
• Ordering for someone else: the receiver's name and phone number, if you tick that option.
• Takeaway and dine-in orders: your name and phone number are optional.

Your device's location is used only if you tap "Use My Location". Your browser asks for your permission first, and you can refuse and type or search for your address instead.

2. Why we use it

• To receive, prepare, confirm and deliver your order, and to contact you about it.
• To calculate the delivery distance and charge.
• To deal with complaints, replacements and refunds.
• To keep the bills and records that tax and accounting law require.

We do not use your details for advertising, we do not sell them, and we do not send you promotional messages unless you ask us to.

3. How your order reaches us

When you tap "Send Order via WhatsApp", your phone opens WhatsApp with a ready-made message addressed to our number. The message is sent from your WhatsApp account to ours. WhatsApp is run by Meta and handles messages under its own terms and privacy policy. Our website does not save your order details on its own server.

4. Maps and address search

The map, and the address search and lookup, are provided by OpenStreetMap (the OpenStreetMap Foundation). While you use the map, your device contacts their servers, so they receive your IP address and the map position you are viewing or searching. See their privacy policy. You can avoid this by not opening the map and by typing your address instead (a pinned location is needed only for delivery orders).

5. Other services the website uses

• Cloudflare: our website is delivered and protected through Cloudflare, which sees visitors' IP addresses and technical details to keep the site fast and secure.
• Code and icon libraries (for example cdnjs and Tailwind CSS) are loaded from public servers, which receive your IP address when your browser fetches them.
• Some images may be loaded from image hosting services such as Unsplash.
• Links you choose to click (Google Maps, WhatsApp, Zomato, Swiggy) take you to services that have their own privacy policies.

We do not use analytics, advertising or tracking tools on this website.

6. Who we share it with

Only the people and services needed to fulfil your order: our own staff and delivery staff, and the services named above. We may also share information if the law requires it.

7. How long we keep it

We keep order messages in our WhatsApp for as long as we need them to complete your order, handle any complaint, and meet tax and accounting rules. When WhatsApp's disappearing-messages setting is switched on for a chat, the messages in it are deleted automatically after 90 days. Bills and tax records are kept for the period the law requires.

8. Your rights

You can ask us to tell you what personal data of yours we hold, to correct it, or to delete it, and you can withdraw your consent at any time. Please contact us using the details below. We will act on your request unless the law requires us to keep some information. If you are not satisfied with our reply, you may complain to the Data Protection Board of India once that route is available under the Digital Personal Data Protection Act, 2023.

9. Children

Our website is not meant for children. If you are under 18, please ask a parent or guardian to place the order for you.

10. Security

Our website uses HTTPS, and the owner's admin area is protected by a private key and a limit on login attempts. No system is perfectly secure. If a problem affects your personal data, we will tell you and the authorities as the law requires.

11. Questions and complaints about privacy

Contact: Yadvendra Pratap Singh (Proprietor), phone or WhatsApp +91 7019110217, or email [email protected]. We aim to acknowledge complaints within 48 hours and to resolve them within one month.

12. Changes

If we change this policy, the new version will appear on this page with a new date.

Terms and Conditions

By using this website or placing an order, you agree to these terms.

1. What this website does

The website shows our menu and helps you prepare an order that you send to us on WhatsApp. It is not an online payment platform, and no order is final until we confirm it.

2. Orders

• An order is accepted only when we confirm it to you on WhatsApp or by phone.
• We may refuse or cancel an order if an item is unavailable, the delivery address is outside our delivery area, we are closed, or we cannot reach you on the phone number given. If that happens we will tell you, and any payment you made will be refunded in full.
• Please give correct details and keep your phone available. We are not responsible for failed delivery caused by wrong details.

3. Prices, GST and delivery charges

• All prices are in Indian rupees. GST (5% where applicable) and the delivery charge are added at checkout and shown before you send your order.
• The grand total is rounded to the nearest rupee.
• The delivery charge depends on the distance from our restaurant to your pinned location. Distance is counted in steps of 0.5 km, rounded up, and the charge never goes above the maximum shown at checkout.
• Prices and the menu can change without notice, but the price shown in your cart when you send the order is the price that applies to that order.

4. Delivery area and time

We normally deliver within about 6 km of the restaurant. Depending on whether a delivery rider is available, we may deliver up to about 10 km. For orders beyond 6 km we will confirm on WhatsApp or by phone whether we can deliver before we accept your order. Distances are estimates shown in the cart.

Delivery times depend on the order, the traffic and the weather. We will give you an estimate when we confirm your order, but it is only an estimate.

Please be available to receive your order at the delivery address. We will not issue a refund if our delivery rider arrives at your location and is made to wait for 20 minutes or more, or if your phone remains unreachable for 20 minutes while the rider is at your location.

5. Payment

You can pay by cash or UPI, as agreed with us when your order is confirmed. This website does not take payments.

6. Food information and allergies

Dishes may contain nuts, gluten, dairy and other allergens. Please tell us about any allergy before ordering. We cannot promise that any dish is completely free of allergens. Most of our dish photos use AI-generated backgrounds. The dishes shown are the same as the dishes we serve.

7. Reviews

The customer comments shown on our website are taken from reviews posted on our Google listing. You can read all reviews on our Google Maps page.

8. Our content

The name, logo, photos and text on this website belong to The Spicy Rasoi. Please do not copy or reuse them without our written permission.

9. Our responsibility

We take care to prepare food safely and to describe it accurately. We are not responsible for delays or failures caused by things outside our control, such as bad weather, road closures or network problems. Nothing in these terms limits your rights under Indian consumer law.

10. Law and courts

These terms are governed by the laws of India. Courts at Gorakhpur, Uttar Pradesh, have jurisdiction, without affecting your right to approach a Consumer Commission.

11. Contact

Yadvendra Pratap Singh (Proprietor), The Spicy Rasoi, Padri Bazar, Gorakhpur - 273014. Phone or WhatsApp +91 7019110217. Email: [email protected].

Cookie Policy

Cookies are small files that a website can place on your device.

• We do not use cookies (or similar browser storage) for analytics, advertising or tracking on this website.
• One security cookie: our website is protected by Cloudflare, which may place a short-lived security cookie (named __cf_bm) in your browser. It is used only to tell real visitors from harmful automated traffic, and the site is not able to work safely without it.
• Other websites: if you click a link to Google Maps, WhatsApp, Zomato or Swiggy, those services may set their own cookies. Please see their policies.

Because we do not use non-essential cookies, we do not show a cookie banner. If that ever changes, we will update this page and ask for your permission first. You can also block or delete cookies in your browser settings.

Cancellation and Refund Policy

Cancelling an order

You can cancel an order for a full refund if you ask us within 1 minute of placing it, before we start cooking. Please call us or message us on WhatsApp right away. Our food is cooked fresh for each order, so once cooking has started the order cannot be cancelled or refunded.

Wrong order

If we send you something different from what you ordered, tell us as soon as you receive it and we will replace it.

If you are not available to receive your order

We will not issue a refund if our delivery rider arrives at your location and is made to wait for 20 minutes or more, or if your phone remains unreachable for 20 minutes while the rider is at your location.

Any other problem

For any other complaint about your order, please contact the restaurant on +91 7019110217 (call or WhatsApp) or at [email protected]. We will look into it and reply to you. We aim to acknowledge every complaint within 48 hours and to resolve it within one month.

If we cannot make your order

If we cancel your order because an item is unavailable, you are outside our delivery area, or we are closed, you will get a full refund of anything you have paid.

How refunds are paid

Refunds go back the way you paid. If you paid by UPI, we refund by UPI. If you paid by cash and nothing was handed over, there is nothing to refund.

This policy does not take away any rights you have under Indian consumer law.